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Privacy Policy

Your privacy matters. This policy explains how AI Counter collects, uses, and protects your information whenever you engage with our services.

Last updated: October 2026

Information We Collect

  • Images uploaded for counting analysis (stored securely for up to 30 days for troubleshooting, then deleted automatically).
  • Device information such as browser type, operating system, and screen resolution.
  • Usage analytics including visited pages, utilised features, and session duration.
  • IP address and general location data for security and analytics.
  • Contact information when you reach out to our support teams.

AI Counter iOS App: Account, Purchases & Data

  • Sign in with Apple is optional. We receive only the unique identifier Apple provides, plus your name and email if you choose to share them (the email may be an Apple private relay address).
  • Without signing in you use the app as a guest. The app creates a random device identifier stored in your device’s Keychain, and we use Apple DeviceCheck to grant the free quota only once per device. DeviceCheck stores two bits per device on Apple’s servers and does not identify you.
  • Photos you submit are uploaded over HTTPS to our cloud storage (Tencent Cloud, Beijing, China) for counting, kept for up to 30 days for troubleshooting, then deleted automatically. They are never used for advertising.
  • Your recognition history is stored only on your device and is not uploaded.
  • Purchases are processed by Apple. We receive only transaction details (product, transaction ID, purchase and expiry dates) to grant your counts and membership, and never receive your payment card information.
  • You can delete your account anytime in Settings → Delete account. This immediately deletes your account, remaining counts and uploaded photos and revokes the Apple authorization. Transaction records are kept in de-identified form for accounting and legal obligations. Active subscriptions must be cancelled in your Apple Account settings.
  • Service providers: Apple (sign-in, payments and DeviceCheck), Tencent Cloud (computing and storage in mainland China) and Google Firebase (anonymous analytics and crash reports).

How We Use Your Information

  • Provide AI-powered object counting services with accurate results.
  • Improve model performance and service reliability.
  • Analyse usage patterns to enhance user experience.
  • Deliver customer support and respond to enquiries.
  • Maintain platform security and prevent fraudulent activity.
  • Send important service updates and notifications.

Data Protection & Security

  • Images are processed using secure, encrypted connections (HTTPS).
  • Uploaded images are automatically deleted within 30 days.
  • We apply industry-standard security controls to safeguard your data.
  • Access is restricted to authorised personnel on a need-to-know basis.
  • Regular security audits and vulnerability assessments are performed.
  • We comply with international data protection standards where applicable.

Data Sharing & Third Parties

  • We do not sell, rent, or trade your personal information.
  • Limited sharing with trusted service providers for analytics and infrastructure.
  • Third-party partners operate under strict confidentiality agreements.
  • Data may be disclosed if required by law or legal process.
  • Aggregated, anonymised data may be used for research and product improvements.
  • We notify users of significant changes to our data-sharing practices.

Your Rights & Choices

  • Access and review the personal information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of personal data, subject to legal obligations.
  • Opt out of non-essential communications and marketing.
  • Control cookie preferences through your browser settings.
  • Contact us to exercise any privacy rights.

Cookies & Tracking

  • Essential cookies maintain core website functionality.
  • Analytics cookies help us understand service usage.
  • Performance cookies optimise loading times and responsiveness.
  • You can manage preferences through your browser settings.
  • Disabling certain cookies may affect functionality.
  • We do not use tracking cookies for advertising across other websites.

Need to talk to us about privacy?

Contact support
privacy@xcan.ai

We reply within 30 days for privacy-related enquiries.

www.ai-counter.com/contact

Submit a request to our support team anytime.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. When significant updates occur, we will notify users through our website or by email.

We encourage you to review this policy regularly to stay informed about how we protect your information.